Privacy policy

Privacy Policy

ffecEtive Date: [01-07-2026]

Welcome to [LUNQORA]. Your privacy is important to us. This Privacy Policy explains how [LUNQORA] ("we," "our," or "us") collects, uses, stores, shares, and protects your personal information when you visit our website, create an account, place an order, or otherwise interact with our services.

By accessing or using our website, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

We collect information that helps us provide a safe and efficient shopping experience.

Personal Information

When you interact with our website, we may collect information including:

  • Full Name

  • Email Address

  • Mobile Number

  • Billing Address

  • Shipping Address

  • Order Details

  • Payment Information (processed securely through trusted payment service providers; we do not store complete card or banking information unless required by law)

Account Information

If you create an account, we may collect:

  • Username

  • Password (stored securely in encrypted form)

  • Purchase History

  • Wishlist and Shopping Preferences

Automatically Collected Information

When you browse our website, we may automatically collect:

  • IP Address

  • Browser Type

  • Device Information

  • Operating System

  • Date and Time of Visit

  • Pages Viewed

  • Website Usage Statistics

  • Referral URLs

  • Approximate Geographic Location

Customer Communications

If you contact us through email, contact forms, social media, or customer support, we may retain copies of your communications to assist you and improve our services.

2. How We Use Your Information

We use your information for legitimate business purposes, including:

  • Processing and delivering your orders

  • Managing your account

  • Providing customer support

  • Verifying your identity

  • Preventing fraud and unauthorized transactions

  • Processing payments

  • Sending order confirmations and shipping updates

  • Responding to inquiries and requests

  • Improving our website, products, and customer experience

  • Conducting analytics and performance monitoring

  • Sending promotional offers, newsletters, or marketing communications where permitted by law or with your consent

  • Complying with applicable legal and regulatory obligations

We process personal information only for purposes that are lawful and necessary for operating our business.

3. Cookies and Similar Technologies

Our website uses cookies and similar technologies to improve your browsing experience.

Cookies may be used to:

  • Remember your login information

  • Save shopping cart contents

  • Remember your preferences

  • Improve website functionality

  • Analyze website traffic and user behavior

  • Enhance security

  • Deliver personalized content where applicable

You may disable cookies through your browser settings. However, certain features of the website may not function properly if cookies are disabled.

4. Third-Party Services

To operate our business efficiently, we may use trusted third-party service providers, including:

  • Payment Gateway Providers

  • Shipping and Logistics Partners

  • Website Hosting Providers

  • Cloud Storage Providers

  • Email Service Providers

  • Analytics Services

  • Customer Support Platforms

  • Marketing and Advertising Platforms

These service providers receive only the information necessary to perform their services and are expected to protect your information in accordance with applicable privacy and security standards.

Our website may also contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies before sharing any personal information.

5. Data Security

We are committed to protecting your personal information.

We implement reasonable administrative, technical, and organizational safeguards, including:

  • Secure SSL/TLS encryption

  • Restricted access to personal information

  • Secure payment processing

  • Password protection

  • Regular security monitoring

  • Data backup and recovery procedures where appropriate

Although we take commercially reasonable measures to safeguard your information, no method of electronic transmission or storage is completely secure. Therefore, we cannot guarantee absolute security.

6. Customer Rights

Subject to applicable Indian laws, including the Digital Personal Data Protection Act, 2023 (where applicable), you may have the right to:

  • Access your personal information

  • Request correction of inaccurate or incomplete information

  • Request deletion of your personal information where legally permissible

  • Withdraw consent where processing is based on consent

  • Opt out of promotional communications

  • Request information regarding the processing of your personal data

  • Raise concerns regarding misuse of your personal information

We will respond to legitimate requests within a reasonable timeframe and in accordance with applicable law.

7. Data Retention

We retain personal information only for as long as necessary to:

  • Complete transactions

  • Provide customer support

  • Meet legal, tax, accounting, and regulatory obligations

  • Resolve disputes

  • Enforce our policies and agreements

When personal information is no longer required, we will securely delete, anonymize, or otherwise dispose of it in accordance with applicable laws.

8. Children's Privacy

Our services are not intended for individuals under the age of 18 years.

We do not knowingly collect personal information from children. If we become aware that such information has been collected, we will take reasonable steps to delete it promptly.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or business practices.

Any changes will be posted on this page with an updated "Effective Date." Your continued use of our website after changes become effective constitutes your acceptance of the revised Privacy Policy.

10. Contact Information

If you have any questions, requests, or concerns regarding this Privacy Policy or your personal information, please contact us:

Business Name: [LUNQORA]

Email: [LUNQORA.IN@GMAIL.COM]

Business Address: [DELHI]

We will make reasonable efforts to respond to your inquiry as promptly as possible.

Consent

By accessing or using the website operated by [LUNQORA], you acknowledge that you have read, understood, and agreed to this Privacy Policy and consent to the collection and use of your information as described herein.