Terms of service

Terms of Service

Effective Date: [01-07-2026]

Welcome to [LUNQORA]. These Terms of Service ("Terms") govern your access to and use of the website, products, and services provided by [LUNQORA] ("we," "our," or "us"). By accessing our website, creating an account, or placing an order, you agree to be bound by these Terms.

If you do not agree with these Terms, please discontinue use of our website and services.

1. Account Terms

To use certain features of our website, you may be required to create an account.

By creating an account, you agree to:

  • Provide accurate, complete, and current information.

  • Keep your account credentials confidential.

  • Be responsible for all activities conducted through your account.

  • Notify us immediately if you suspect unauthorized access to your account.

We reserve the right to suspend or terminate your account if we believe that you have violated these Terms, provided false information, or engaged in fraudulent or unlawful activities.

2. Pricing and Payment

  • All prices displayed on our website are in Indian Rupees (INR) unless otherwise specified.

  • Prices are subject to change without prior notice.

  • Applicable taxes, shipping charges, and other fees will be displayed during checkout.

  • Payment must be completed before an order is processed unless Cash on Delivery (COD) is offered and selected.

  • We reserve the right to refuse or cancel any order if payment cannot be verified or if fraudulent activity is suspected.

Accepted payment methods will be displayed during checkout.

3. Product Descriptions

We strive to ensure that all product descriptions, specifications, images, and pricing are accurate.

However:

  • Product colors may vary slightly depending on your device or display settings.

  • Minor variations in size, packaging, or appearance may occur.

  • Product availability is subject to change without notice.

  • We do not guarantee that all product information is completely free from errors.

If we discover an error in pricing or product information, we reserve the right to correct it and cancel or modify any affected order.

4. Order Acceptance

Submitting an order does not guarantee acceptance.

We reserve the right to refuse or cancel any order for reasons including, but not limited to:

  • Product unavailability

  • Pricing or technical errors

  • Suspected fraud

  • Violation of these Terms

  • Limitations on available quantities

If an order is cancelled after payment has been received, we will issue a refund to the original payment method, subject to applicable processing timelines.

5. Shipping and Delivery

We aim to dispatch all confirmed orders within [BUSINESS DAYS], unless otherwise stated.

Please note:

  • Delivery timelines are estimates and are not guaranteed.

  • Delays may occur due to weather conditions, courier issues, public holidays, or other events beyond our reasonable control.

  • Customers are responsible for providing accurate shipping information.

  • Ownership and risk of loss pass to the customer upon successful delivery of the order.

6. Returns and Refunds

Our Returns and Refund Policy forms an integral part of these Terms.

Unless otherwise stated:

  • Return requests must be made within the applicable return period.

  • Returned products must be unused, in their original packaging, and include all accessories and documentation where applicable.

  • Certain products, including personalized, hygiene-sensitive, or other non-returnable items, may not be eligible for return.

  • Approved refunds will be processed to the original payment method within the applicable processing period.

We reserve the right to reject returns that do not meet our return eligibility requirements.

7. Prohibited Uses

You agree not to:

  • Use the website for any unlawful purpose.

  • Violate any applicable laws or regulations.

  • Submit false or misleading information.

  • Attempt unauthorized access to our systems or customer accounts.

  • Upload malware, viruses, or harmful code.

  • Interfere with the security or operation of the website.

  • Copy, reproduce, distribute, or exploit website content without prior written permission.

  • Engage in fraudulent purchases or payment activities.

  • Use automated tools or bots to access or misuse the website without authorization.

Violation of these Terms may result in suspension or permanent termination of your access to our services.

8. Intellectual Property

All content on the [LUNQORA] website, including text, logos, graphics, images, product designs, trademarks, software, and other materials, is owned by or licensed to [LUNQORA] and is protected under applicable intellectual property laws.

No content may be copied, reproduced, modified, distributed, or commercially exploited without our prior written consent.

9. Limitation of Liability

To the maximum extent permitted by applicable law:

  • [LUNQORA] shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from the use of our website or products.

  • Our total liability for any claim shall not exceed the amount paid by you for the relevant order.

  • We are not responsible for delays, interruptions, or failures caused by events beyond our reasonable control, including natural disasters, strikes, internet outages, government actions, or courier disruptions.

Nothing in these Terms excludes liability that cannot be limited or excluded under applicable Indian law.

10. Governing Law and Jurisdiction

These Terms shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising out of or relating to these Terms, your use of the website, or any purchase made through [LUNQORA] shall be subject to the exclusive jurisdiction of the competent courts in India, having jurisdiction over the location where [LUNQORA] is registered or carries on business, unless otherwise required by applicable law.

11. Changes to These Terms

We reserve the right to update or modify these Terms of Service at any time.

Any changes will be posted on this page with an updated Effective Date. Continued use of the website after such changes constitutes your acceptance of t2he revised Terms.

12. Contact Information

If you have any questions regarding these Terms of Service, please contact us:

Store Name: [LUNQORA]

Email: [LUNQORA.IN@GMAIL.COM]

We will make reasonable efforts to respond to your inquiries promptly.

Acceptance of Terms

By using the website of [LUNQORA], you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.