Refund policy

Return & Refund Policy

Effective Date: [01-07-2026]

At [LUNQORA], we want you to shop with confidence. If you're not completely satisfied with your purchase, we're here to help. Please read this Return & Refund Policy carefully to understand the conditions for returns, exchanges, and refunds.

1. Return Eligibility Criteria

To be eligible for a return, your item must meet the following conditions:

  • The return request is submitted within [7 DAYS] of receiving your order.

  • The product is unused, unworn, unwashed, and in its original condition.

  • All original packaging, tags, accessories, manuals, and invoices (if applicable) are included.

  • The item is not listed under the "Non-Returnable Items" section below.

We reserve the right to refuse returns that do not meet these eligibility requirements.

2. Return Timeframe

Customers must initiate a return request within [7 DAYS] from the date the order is marked as delivered.

Requests received after this period may not qualify for a return, refund, or exchange.

3. Refund Process and Timing

After we receive and inspect your returned item:

  • We will notify you whether your return has been approved or declined.

  • If approved, your refund will be issued to your original payment method.

  • Refunds are generally processed within [REFUND PROCESSING TIME 48 HOURS] after the returned item has successfully passed inspection.

Please note that your bank, payment provider, or card issuer may take additional time to credit the refunded amount to your account.

4. Exchange Options

Eligible products may be exchanged in the following situations:

  • Wrong item received

  • Damaged product

  • Defective product

  • Size exchange (subject to stock availability)

Exchange requests must be submitted within [7 DAYS] of delivery.

If the requested replacement is unavailable, we may offer a refund or an alternative product of similar value.

5. Damaged or Defective Products

If you receive a damaged, defective, or incorrect item:

  • Contact us immediately at [LUNQORA.IN@GMAIL.COM].

  • Include your order number along with clear photographs or videos showing the issue.

  • Our team will review your request and arrange a suitable resolution, which may include a replacement, exchange, or refund.

To ensure a faster resolution, we recommend reporting such issues within 48 hours of delivery.

6. Non-Returnable Items

The following items are generally not eligible for return or refund unless they are received in a damaged or defective condition:

  • Personalized or custom-made products

  • Gift cards and promotional vouchers

  • Digital products or downloadable content

  • Items damaged due to misuse, improper handling, or normal wear and tear

  • Products returned without original packaging, accessories, or tags

  • Products marked as "Final Sale" or "Non-Returnable" at the time of purchase

7. Return Shipping Costs

  • If the return is due to our error (such as a damaged, defective, or incorrect product), [LUNQORA] will bear the return shipping cost.

  • If the return is approved for any other eligible reason, the customer may be responsible for the return shipping charges unless otherwise stated.

For your protection, we recommend using a trackable shipping service when returning products.

8. How to Request a Return

To initiate a return:

  1. Email us at [LUNQORA.IN@GMAIL.COM] with your order number and reason for the return.

  2. Our customer support team will review your request and provide return instructions.

  3. Pack the product securely and send it using the instructions provided.

  4. Once we receive and inspect the item, we will notify you of the approval or rejection of your refund or exchange.

9. Order Cancellation

Orders may be cancelled before they have been shipped. Once an order has been dispatched, it cannot be cancelled and must follow the return process outlined in this policy, if eligible.

10. Contact Us

If you have any questions regarding this Return & Refund Policy or need assistance with a return, please contact us:

Store Name: [LUNQORA]

Email: [LUNQORA.IN@GMAIL.COM]

We are committed to providing prompt support and ensuring a smooth, hassle-free shopping experience.

Thank you for shopping with [LUNQORA]. We value your trust and strive to provide high-quality products backed by reliable customer service.