Shipping policy

Shipping Policy

Effective Date: [01-07-2026]

At [LUNQORA], we are committed to delivering your orders safely and efficiently. This Shipping Policy outlines how we process, ship, and deliver orders placed through our website.

1. Order Processing Time

All orders are processed within [PROCESSING TIME] after your order is confirmed and payment has been successfully received.

Orders are processed on business days only (Monday to Friday, excluding public holidays).
Orders placed on weekends or public holidays will be processed on the next business day.
During peak shopping seasons or promotional events, processing times may be slightly longer.

Once your order has been processed, it will be dispatched to our shipping partner.

2. Shipping Methods Available

We work with reliable courier and logistics partners to deliver your orders.

Depending on your location, we may offer:

Standard Shipping
Express Shipping (where available)
Cash on Delivery (COD), if available for eligible locations

Available shipping methods will be displayed during checkout.

3. Delivery Timeframes

Estimated delivery times are as follows:

Order Processing: [PROCESSING TIME]
Estimated Delivery: [6 TO 7 BUSINESS DAYS]

Delivery times are estimates and may vary depending on your location, courier operations, weather conditions, public holidays, or other unforeseen circumstances.

4. Shipping Costs

Shipping charges will be displayed during checkout before payment is completed.

Standard Shipping: [0 SHIPPING COST]
Additional shipping charges (if applicable) will be shown at checkout based on your delivery location or selected shipping method.

Promotional free shipping offers, if available, will be subject to their respective terms and conditions.

5. Order Tracking

Once your order has been shipped, you will receive:

A shipping confirmation email and/or SMS (where applicable)
A tracking number
A tracking link to monitor your shipment

Please allow up to 24–48 hours for tracking information to become active after dispatch.

6. Delivery Issues and Delays

While we strive to deliver every order within the estimated timeframe, delays may occasionally occur due to circumstances beyond our control, including:

Weather conditions
Public holidays
Courier service disruptions
Natural disasters
Government restrictions
Incorrect or incomplete shipping addresses provided by the customer

If your order is delayed beyond the expected delivery period, please contact our customer support team. We will coordinate with the courier partner to help resolve the issue as quickly as possible.

If a shipment is returned to us because of an incorrect address or repeated failed delivery attempts, additional shipping charges may apply for re-shipment.

7. International Shipping

International shipping may be available for selected countries.

If international shipping is offered:

Shipping charges and delivery times vary depending on the destination.
Customers are responsible for any customs duties, import taxes, or other charges imposed by their country's customs authorities.
Customs clearance procedures may result in additional delivery time.

If international shipping is not available for your location, this will be indicated during checkout.

8. Damaged or Lost Shipments

If your order arrives damaged or appears to be lost in transit:

Contact us as soon as possible after receiving the shipment or after the expected delivery date has passed.
Please provide your order number and, where applicable, photographs of the damaged package or products.

We will investigate the issue with our shipping partner and work to provide an appropriate resolution.

9. Contact Us

If you have any questions regarding shipping, delivery, or your order, please contact us:

Store Name: [LUNQORA]

Email: [LUNQORA.IN@GMAIL.COM]

We aim to respond to all customer inquiries as promptly as possible.

Thank you for choosing [LUNQORA]. We appreciate your trust and are committed to providing a reliable and hassle-free shipping experience.